Computer on the fritz? Diagnostic Tools Every PC Owner Should Know


When you buy a brand new computer, it’s like Christmas morning. This shiny, shiny new machine operates at lightning speed and puts the latest technology at your fingertips.

Everything is grandiose until he ages a few years and suddenly begins to act. But don’t give up hope. There may be a simple solution. You just need to find it.

If your computer isn’t performing the way you want it to be, here are three diagnostic tools every PC owner should know, from our sponsor, Dell.

Keep an eye on your hardware

If you want to see the big picture, HWiNFO is for you. When you download HWiNFO to your computer, it automatically monitors and reports any issues. The tool is completely free, which is always a good bonus.

What makes HWiNFO different is that it only monitors your hardware, not your programs. Think CPU and hard drive. It currently works with Windows Vista and higher.

It pulls together details from different parts of your computer and summarizes what’s going on. It also includes information about the network, including driver details and MAC address, which identifies the physical address of a computer and devices on the network.

You can download HWiNFO here.

View crash and error reports

If you have Windows 10, you can quickly check your computer’s recent crashes and error reports through Event Viewer. Here’s how:

  • Type Event Viewer in the search box in the lower left corner of your Windows PC.
  • Tap Event Viewer to open the app.
  • To select Windows logs on the left side of the window.
  • Faucet System > Open.
  • If you see any errors under the Number of events section, click on it for a description of the error.

Follow these steps to see which crashes and errors are occurring and why. If you want a solution to the problems, you can look for an answer next to the errors.

Your Wi-Fi is terrible

Since the internet rules the world, one bad connection can destroy your day. So what do you do if you have bad Wi-Fi and want to fix it?

First, do a speed test. This will tell you if your connection is working or if you have some other problem. A speed test is free and you can try one by tapping or clicking here.

After running a speed test, you can use a diagnostic tool that will scan your Wi-Fi. An analyzer will look at your current Wi-Fi connection and see what the real issues are so you can fix them. Tap or click here for a selection of useful Wi-Fi analyzer apps.

Wi-Fi still not working? The site you are trying to access may be down. You can check any website on Downdetector. It might be the webpage and not your Wi-Fi network after all. Tap or click here to see how it works.

Running a small business? Dell is here to help

When running a business, finding the right technology is essential. You don’t want to waste money on tools that won’t do the job. Don’t just guess and hope everything works out.

Dell Small Business professionals can help. Chat, call or email an advisor and get free, helpful advice to help you find the right solutions. That’s right, it’s really free. You don’t have to buy anything. You can get smart, reliable help choosing the right tools for your business.

Ready to start? Call a Dell Technology Advisor to help you find the right technology for your business needs at 877-ASK-DELL or

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