John Deere customers will benefit from better access to diagnostic tools

John Deere today announced that it will enhance the capabilities of existing diagnostic tools and expand their availability. In 2023, the company will roll out an enhanced client solution that includes a mobile device interface and the ability to download secure software updates directly to onboard controllers on select John Deere equipment with 4G connections.

“John Deere is constantly innovating, developing and delivering new technologies and solutions that enable our customers to be more productive, efficient and sustainable,” said Luke Gakstatter, senior vice president Aftermarket & Customer Support. “These enhanced self-healing solutions follow the same guiding approach.”

“Connected customers already benefit from proactive maintenance through over-the-air software updates and diagnostic trouble code information available on their smartphone,” Gakstatter said. “The next step for us to digitize and improve the repairability experience is to allow customers themselves to remotely download secure software updates to controllers.”

In addition, John Deere today announced that next May it will expand its offerings by giving customers and independent repair shops in the United States the ability to purchase Customer Service ADVISOR directly through JohnDeereStore.com.

“We recognize our customers’ desire for more autonomy in managing their equipment,” said Gakstatter. “Quality and availability are critical to their operations. That’s why we’re expanding the point-of-sale options for Customer Service ADVISOR to include the John Deere Store website, which will give our customers and independent repair shops direct access to additional self-repair tools. .

Learn more about Customer Service ADVISOR

Customer Service ADVISOR is available at John Deere dealerships, allowing customers to diagnose, troubleshoot and repair their own equipment. With the ability to purchase directly from John Deere, equipment owners and independent repair shops will have expanded access to Customer Service ADVISOR, in addition to existing access to spare parts to perform necessary repairs.

“We hope John Deere customers will be pleased with the expanded access to diagnostic information they will get through the Customer Service ADVISOR available in the online store,” said Denver Caldwell, director Aftermarket & Customer Support. “And we’re even more excited about what’s in the pipeline for repairs. When customers see what we have planned, I think they will feel more empowered on top of the offerings already in place. »

John Deere owners will continue to have the option of driving to a dealer, using an independent repair shop, or repairing their machines themselves to their preference. John Deere prides itself on ensuring that every customer has the best ownership experience, especially when it comes to maintaining and repairing their equipment. This step will equip John Deere owners with greater self-repair capabilities.


To learn more about the ongoing Right to Repair lawsuits Deere is facing, click here.


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